As an Enterprise user, you have several ways to reach out for support.
Our account management, technical account management, and support teams all work closely together, so that any inquiries you pass to us will be forwarded to the correct place. However, sending your questions to the correct place initially will help ensure that you receive the fastest possible support.
Trello’s Support Team
Questions about how to use Trello, how to make changes to end user accounts, and any unexpected behavior seen in the app can be referred to the Trello support team. Enterprise user cases are marked as high-priority and will receive priority support.
You can reach out to the support team at email@example.com, or at https://trello.com/contact. The contact form will pull in information about the logged-in user that typically will help cut down on the number of emails one needs to send. They can also provide support via Twitter, at @trellosupport.
The support team is typically available Monday through Friday, 9am-5pm Eastern Time. They do review their queue for urgent questions during the weekend.
This is your company’s primary point of contact for your account at Trello. In general, they are going to be the experts on your enterprise contract, the number of licenses you need/have, and general information about your teams.
The person who’s the primary point of contact with Trello will be provided with their email address and phone number during your onboarding process. The account management team is typically available Monday through Friday, 9am-5pm Eastern Time.
Technical Account Manager
This is the primary point of contact for questions about SSO and other high-level technical implementation details. The person who’s the primary point of contact with Trello will be provided with their email address and phone number during onboarding.
Due to the nature of questions that the technical account management team handles, email is generally going to be the quickest option. The technical account management team is typically available Monday through Friday, 9am-5pm Eastern Time.
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