As an Enterprise user, you have a dedicated Priority Support team.
Trello�s Support Team
Questions about how to use Trello, how to make changes to end user accounts, and any unexpected behavior seen in the app can be referred to the Trello support team. Enterprise user cases are marked as high-priority and will receive priority support.
You can reach out to the support team at email@example.com, or at https://trello.com/contact. The contact form will pull in information about the logged-in user that typically will help cut down on the number of emails one needs to send. They can also provide support via Twitter, at @trellosupport.
The support team is typically available Monday through Friday, 9am-5pm Eastern Time. They do review their queue for urgent questions during the weekend.
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