Join the Trello team as an…
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Location: Remote from Europe
Customer support at Trello is different.
To start with, we let our customers decide if they want to pay us or not. Seriously. If our customers are not amazingly happy, they get their money back with no questions asked. Our front line staff are empowered to make our customers happy. Usually, it means tapping a broad range of resources, whether that’s making sure you have all the right software, or working directly with an engineer to troubleshoot a case. You’ll have what you need to get the job done.
You will not be a queue monkey. Sure, we need to get back to customers via email—that will always be there—but support is so much more than grinding through an inbox. This is a real problem-solving job. You’ll have an incredible amount of autonomy in determining how best to contribute your talents and skills to Trello. Think a short video will help customers get started? Make it. Want to write a script to help a customer with the API? Go for it. There’s plenty of room for creativity and technical exploration when it comes to better serving our customers.
The other side of support is working with the product development team. Developers and designers need to know what customers are saying, and it will be your job to share that with them as effectively as possible. This is no small task. You need to know when a bug can stay under the radar versus when you should sound the alarm.
We don’t want people to just use Trello, we want them to love it. We’re looking to add a person to our support team who is friendly, helpful, and already loves Trello. Your top priority will be to transform our users into super-fans. You’ll do this by:
We use a variety of tools to ensure fluid communication between our customers, support, and the product team. These include chat, email, written documentation, video, and Trello itself. Your ability to listen to customers, identify common themes, and communicate clearly will be incredibly valuable to our users and our team.
One or more of the following skills would also contribute to your role on the support team:
Born out of Fog Creek Software, Trello was built to be an awesome place to work. We treat employees like royalty. That means…
We’ll make sure you have all the gear and books you need. You don't need to worry about having the tools to do your job.
We care deeply about your professional development and long term goals. We fly you to a conference each year to connect with people and learn how the industry is changing and growing. We work with you to grow your skills both in and outside support.
To apply, please email firstname.lastname@example.org and attach your resume as an HTML, Word, text, or PDF file. Put “Trello Support Specialist” somewhere in the subject. In the body of the email, please answer the following questions:
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