With a cup of coffee in hand, support teams start every day with the customer on their mind. From technical support to sending fun swag, support teams are constantly striving to deliver a delightful customer experience. They are the face and voice of the organization. That’s why fluid support team management is essential to running a successful and synced company as a whole.
Like a sturdy building, support teams require a cornerstone and several building blocks to stand the test of company and customer growth. The cornerstone starts with a great customer experience. From here the building blocks support teams need are project prioritization, super-effective communication, and excellent team organization to build solid process. Clear and transparent communication is the glue that keeps every piece of the process together.
You’ll also want a few tools, and Trello can be a support team’s digital swiss army knife—it’s one tool with many uses. Trello boards can be used for everything from feature requests to team planning, plus they integrate with top support services like Help Scout and Zendesk. By keeping tabs on all points of the customer experience with Trello, support teams can actively champion on behalf of the customer, so every team in the company delivers a product or service that is in line with what the user wants.
Get inspired! Copy the five support boards below and customize them for your team and your customers:
Keep customers happy by reporting bugs as soon as they are discovered.
Make it easy to share the features customers crave with the rest of your team.
Create a process for cycling support responsibilities through your team.
Create a stronger sense of transparency within both the team and the company as a whole.
Delight your brand champions and facilitate company wide swag requests.
Learn how your support team can work together better with these free on-demand Trello webinars.
Simple, adaptable, customizable. Connect your favorite apps and enable additional features to meet your unique business needs with Power-Ups.
In-depth posts for improving your support process with Trello from industry leaders and the Trello team.
How to successfully manage feature requests from customers with your product and engineering teams.Read More →
Our support team leveraged user feedback surveys in order to connect with Trello users on a more human level.Read More →
Create a simple, streamlined way for customer-facing teams like Sales and Support to share valuable feedback with Product and Development colleagues.Read More →
Get productivity tips, workflows, and much more on the Trello Blog!Check it out →